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Email guides · Axxess

Connect Axxess

Your email is hosted with Axxess, which runs either cPanel or SiteWorx. Add a forwarder to your Venuo address, [email protected]. It takes about three minutes.

[email protected] stands for your own Venuo address. After you sign up, your dashboard’s Connect page shows this guide with your address filled in.

  1. Step 1: Sign in to your hosting control panel from the Axxess client area: cPanel (yourdomain.co.za:2083) or SiteWorx (yourdomain.co.za:2443/siteworx).

  2. Step 2: cPanel: Email → Forwarders → Add Forwarder. SiteWorx: Email (left sidebar) → the forwarding option for your mailbox.

  3. Step 3: Forward the mailbox that receives your enquiries to [email protected]. If the screen offers "keep a copy" or "deliver locally", tick it: a redirect-only forward empties your inbox. Save.

  4. Step 4: Test it: from another email address, send a short enquiry the way couples do. When it reaches Venuo, your Venuo Connect page shows "Connected".

Good to know

  • Venuo gets a copy. Your inbox keeps every enquiry, and you can still answer anyone yourself.
  • The labels come from Axxess's help desk (help.axxess.co.za): check them on screen. Stuck? Email [email protected] and we'll help.