Email guides · Axxess
Connect Axxess
Your email is hosted with Axxess, which runs either cPanel or SiteWorx. Add a forwarder to your Venuo address, [email protected]. It takes about three minutes.
[email protected] stands for your own Venuo address. After you sign up, your dashboard’s Connect page shows this guide with your address filled in.
Step 1: Sign in to your hosting control panel from the Axxess client area: cPanel (yourdomain.co.za:2083) or SiteWorx (yourdomain.co.za:2443/siteworx).
Step 2: cPanel: Email → Forwarders → Add Forwarder. SiteWorx: Email (left sidebar) → the forwarding option for your mailbox.
Step 3: Forward the mailbox that receives your enquiries to [email protected]. If the screen offers "keep a copy" or "deliver locally", tick it: a redirect-only forward empties your inbox. Save.
Step 4: Test it: from another email address, send a short enquiry the way couples do. When it reaches Venuo, your Venuo Connect page shows "Connected".
Good to know
- Venuo gets a copy. Your inbox keeps every enquiry, and you can still answer anyone yourself.
- The labels come from Axxess's help desk (help.axxess.co.za): check them on screen. Stuck? Email [email protected] and we'll help.