Terms of service

Version 1.7, published 27 October 2026. Not yet reviewed by counsel. These terms are between you (the business that signs up, the Venue) and Splice Computers (Pty) Ltd, trading as Venuo (reg. 2019/272712/07, 55 York Street, George, Western Cape, 6529; Venuo, "we"). You accept them, and the DPA, by ticking the boxes on the payment page before your first payment (when we publish a new version, the Billing page asks you to accept it, clause 12). With the operator agreement (the DPA) they are the whole agreement; the DPA wins on anything about personal information, and these terms win over anything we say on our website or in an email. How we handle your own information is in our privacy notice at venuo.co.za/privacy. If you accepted version 1.0, 1.1, 1.2, 1.3, 1.4, 1.5 or 1.6, it keeps applying to you until you accept this version (clause 12).

1. What Venuo does

Venuo is an enquiry desk for wedding and function venues. It receives the enquiries that reach your web form or enquiry email (through the forwarding you set up) and answers them for you, in English.

• Each reply is built from your own words: the answers, prices and viewing times in your profile. An AI reads and sorts each message (what the person asks, the dates, the guest numbers). It doesn't write the replies: it picks which of your answers apply. The only words it supplies are the person's name and event date as it read them from their message, which fixed rules check; the desk fills in the rest from your own wording and their numbers.
• Prices come only from your price table. A reply never calls your event date booked, reserved, confirmed or guaranteed, and never makes an offer: your quote follows the viewing.
• A reply may offer viewing times from your availability. When the person picks one, the desk may set the viewing ("Your viewing is set for ‹day› at ‹time›") and send both of you a calendar invite (our website calls this booking the viewing). A viewing is an appointment, not a booking of your event date.
• Reply time. Once your desk sends replies by itself (clause 2; in the first days every reply is a draft for you to approve, unless you switch automatic replies on sooner), it aims to reply to each enquiry it answers within 2 minutes, day or night. That is a target, not a guarantee: a reply can be later when the desk is busy or has to retry, or a service it relies on is slow or down (clause 9), and when the desk is unsure, or your month's enquiries are used (clause 5), it makes a draft for you instead of replying.
• Replies ask the person to answer to your desk address, so their answers come back to the desk. The desk continues the conversation the same way: it answers their messages, sets, moves or cancels a viewing, and notes a special request for you. It never sends marketing and never writes to anyone who hasn't written to you.
• When the desk is unsure, when it can't check who sent a message, or when a person asks about their personal information (to see, correct or delete it, objects, or asks for no more messages), it makes a draft for you instead of answering. A request about personal information also alerts us, whether it arrives as a first message or as a reply.
• Every enquiry is read by Claude Haiku 5.5 (the Fast setting), and by Claude Sonnet 5.5 only if Haiku 5.5 fails twice on one message. We may keep a desk that started before 27 October 2026 on the models it started with (Claude Haiku 4.5, and Claude Sonnet 5 if Haiku 4.5 fails twice) until we move it with the notice in DPA clause 4.2. Settings offers no other model for now. The model doesn't change the wording of the replies. DPA Annex B names the models and who runs them.
• Your dashboard shows your enquiries (leads), their history and status, drafts, viewings, usage, payments and stats. Its Ask box answers your questions only from your own venue's data: the AI is sent numbered summaries of your leads, without their names, addresses or messages, and we don't store the question.
• Demonstrations. The demo links, the "try the desk" page and the sample enquiries, couples, replies and animations on our website (all made-up) are demonstrations. They are not the service and form no contract. A demo never writes to a real enquirer: its replies go only to Venuo's own test inboxes or are shown on the page.

We don't promise more bookings. The desk answers enquiries; it can't make anyone book.

2. Your account

• You sign in with your email address: a link or a 6-digit code that we email you, valid for 15 minutes and usable once. Keep access to that mailbox safe: whoever can read it can sign in. Tell us at once if you think someone else has got in.
• A sign-in lasts while you keep using the dashboard: it ends after 30 days without use, and at the latest 90 days after you signed in. You can sign out everywhere from the dashboard.
• The person who signs up must be allowed to bind the Venue. You are responsible for what is done in your account.
• Your desk starts in drafts only: on the day it starts and the 3 days after it, you approve every reply. After that you choose in Settings: send automatically, or keep approving every reply. You may also switch automatic replies on yourself sooner, even on the first day: Settings first warns you that you may not have seen enough drafts yet and that the AI can make mistakes (a date, a price or a detail may be wrong), and you tick to confirm that you understand. That ends the drafts-only days for your desk for good, and we record who switched it on, when, and which warning was shown. The Stop button stops all replies within a minute.

3. Plans and price

• Core: 60 enquiries included a month, R999.00 incl. VAT (R868.70 + R130.30 VAT).
• Growth: 160 enquiries included a month, R1 799.00 incl. VAT (R1 564.35 + R234.65 VAT).
• You choose your plan, Core or Growth, when you pay for your first month, and again on the Billing page for each later month (with automatic renewal, the plan you set for the next renewal, clause 4). A new plan applies from the month you pay for with it.
• An "enquiry" is a new enquiry the desk handles (a new person writing to you), as counted on your Usage page.
• Each paid month includes the number of enquiries in your plan. You can buy extra enquiries for that month (clause 5).
• Each plan also includes AI credits for its month, shown on your Usage page: 10 for each included enquiry (Core 600, Growth 1 600). A reply the desk sends uses 1 credit and an Ask box question uses 1. Extra enquiries (clause 5) don't add credits. Credits are not charged for and never hold back a reply to an enquiry; when they are used up, the Ask box pauses until your next month.
• Referral codes. If someone who told you about Venuo gave you a referral code, you can enter it on the payment page for the discount it shows, off your first month only. Later months, automatic renewals included, are at the full price.
• We won't change the price of a month you have already paid for. A change to the price of later months needs notice under clause 12.

4. Paying: prepaid months, and automatic renewal for cards

• You pay up front, one month at a time, by card or another method Paystack shows, on Paystack's secure page. Paystack processes the payment as its own responsible party, under its own terms. Venuo never sees your card number.
• A month runs from the day your payment is confirmed (or from the day after your current paid month ends, if you pay early) to the day before the same date the next month.
• Cards renew automatically; nothing else does. When you pay for a month by card, your plan renews by itself: by paying, you agree that Venuo may charge the card you paid with the price of your plan (clause 3) on the last day of each paid month, to buy the next month, until you switch renewal off or it ends under this clause. When that charge goes through, the new month starts the next day, so there is no gap; a charge that goes through on a later try starts the month on that day. We show you this next to the pay button before you pay. If you pay by card, this agreement continues from month to month until you or we end it. If you pay by EFT, Ozow or any other method that can't be charged again, nothing renews by itself: you pay again each month.
• Notice before every charge. We email you at least 3 days before each charge, counted in calendar days: we never charge on a day sooner than 3 days after the day we emailed you. It names your plan, the amount incl. VAT, the card (brand and last 4 digits), the day it will be charged, and how to switch renewal off or change your plan.
• Switching it off. You can switch automatic renewal off at any time on your Billing page, in one click, with no fee and no notice period. It stops at once and nothing more is charged. The month you have already paid for carries on to its last day. If you can't sign in, email [email protected] and we switch it off for you. A later card payment starts it again.
• Changing plan. You can change the plan for your next renewal on your Billing page. A change made after we have emailed you the notice for a charge applies from the charge after it: the notice already sent states what will be charged.
• If a charge doesn't go through. We email you and try again the next day and on the last day of the grace in clause 6. If the third try also fails, if the card has expired, or if we could not email you the notice in time, we switch automatic renewal off and delete the stored card token, and we email you when a charge has failed. A refund of a month you paid for also switches automatic renewal off. Clause 6 then applies as for any unpaid month. You can pay for a month yourself at any time, with this or another card; paying by card starts automatic renewal again.
• What we keep. To renew, Paystack gives us a token for your card. We store the token, the card brand, the last 4 digits and the expiry date, and a record of the renewal wording you were shown when you paid (its fingerprint, the time, your IP address and browser, as evidence under ECTA s.13). We never hold the card number. We delete the token when automatic renewal is switched off or ends, and when your venue or account is deleted. The record of the renewal wording is kept as clause 13 says for acceptances.
• You get an abridged tax invoice (numbered VNU-0001 onwards) for each payment, including each automatic renewal and each pack of extra enquiries, on your Billing page; after an automatic renewal we also email you a receipt with its invoice number. All amounts are in South African rand, incl. VAT at 15%.

5. Going over your plan

Your plan includes a number of enquiries each paid month (clause 3). Once a month's enquiries reach that number, the desk stops sending replies by itself for the rest of that month and makes drafts only (on Core, once the month's 60th enquiry has arrived, every later reply that month is a draft, including replies in earlier conversations; on Growth, once the 160th has): you still see every enquiry and draft in your dashboard, and you approve each reply yourself. We email you when this happens, and your Billing page, Usage page and 07:00 email say so.

You can buy extra enquiries on your Billing page: 20 enquiries for R349.00 incl. VAT a pack (R303.48 + R45.52 VAT), up to 5 packs in a paid month. Extra enquiries switch automatic replies back on at once, count only for the paid month in which you buy them, and don't carry over to the next month. Your plan's included enquiries come back with each new paid month, and you can choose Growth for your next month if you regularly need more.

Safety limits protect you and the desk from spam runs and runaway costs. For example, no more than 10 automatic replies go out in an hour (later ones become drafts), and the Ask box answers 10 questions a day. We may change these limits.

6. When a month isn't paid

• We email you a reminder 5 days before your paid month ends and on its last day. If automatic renewal is on, we send the notice in clause 4 instead, and an email for each charge that doesn't go through.
• There are then 3 days of grace in which the desk carries on as normal.
• After that the desk switches to drafts only until a month is paid: nothing is sent automatically, and you still see every enquiry and draft in your dashboard. Paying restores the mode you had at once.
• A refunded month no longer counts as paid. If no other paid month is running, the desk is drafts only from the refund.
• If no month is paid for 60 days, we may end the service after 7 days' notice by email. Ending is never automatic: we write to you first. Your data is then handled under DPA clause 6.

7. Refunds and cancelling

• If we can't start your desk (for example, no desk address is available and we haven't set you up within 1 working day), you may cancel and get a full refund.
• You may stop at any time: switch automatic renewal off on your Billing page (clause 4), press the Stop button, or email us. A month you have paid for is not refunded pro rata, except under this clause or clauses 12 and 13, or where the law requires it.
• A renewal you didn't expect. If we charge your card for a month after you switched automatic renewal off, or without the email in clause 4, we refund that payment in full and issue a VAT credit note.
• Cooling-off. Whether or not we approached you first, you may cancel within 7 days of the day you first paid and we refund that payment in full (clause 17). Email [email protected]. An automatic renewal doesn't start a new cooling-off period.
• Extra enquiries. A pack of extra enquiries is refunded in full if you ask within 7 days of buying it and none of its enquiries has been used; we then take its enquiries back out of your month. After that, or once its enquiries are in use, it is not refunded, except where the law requires it.
• A refund is of the whole payment, except when we end the service for our own reasons (below), when it is half of that month's payment. It is paid back through Paystack to the card or account you paid with, and started within 5 working days. We issue and email a VAT credit note (VNU-CN-0001 onwards) when Paystack confirms the refund has been processed; until then the payment shows as refund pending, and the month no longer counts as paid (clause 6). Your bank shows the money 3–10 working days after we start it.
• We may end the service on 5 working days' notice if you break clause 8 or the DPA, at once if continuing would break the law, after a month isn't paid (clause 6), or for our own reasons. If we end it for our own reasons, we refund half (50%) of the payment for the month in which it ends, rounded up to the cent, and issue a VAT credit note for that amount; packs of extra enquiries bought for that month are not part of it. There is no refund when we end the service because you broke these terms or the DPA, or because a month wasn't paid. Clauses 12 and 13 and DPA clause 4.2 give a full refund in the cases they describe; the half applies to every other ending for our own reasons, including one the law requires. Where the law gives you a greater refund, the law applies.

8. What you do

• Give us a true legal name and address, and keep your profile, prices, blocked dates and viewing times up to date. Replies use them as they are.
• Publish a privacy notice that covers the desk and keep it accurate; DPA Annex C is wording you can use.
• Use the desk only to answer people who enquired with you: no marketing, no lists, no unrelated messages, nothing unlawful.
• Keep receiving your own copy of every enquiry (our set-up steps keep one). The desk is an extra pair of hands, not your only inbox.
• Don't try to get round the limits or the security of the desk, don't use it to send or collect information of children or special personal information (health, religion, race and similar), and don't resell it.
• Tell us at once if you think someone else has got into your account or a link we emailed you has leaked.
• Answer, as a draft in your dashboard, anyone who asks about their personal information (DPA clause 8).
• Turn up to the viewings you offer, or cancel them in your dashboard.

9. Support, availability and news

Email [email protected]. We answer as soon as we can, usually within 2 working days.

We run the desk on a best-efforts basis. We give no uptime guarantee and don't promise it is always available or free of errors. If it is unavailable, an enquiry may be delayed or may not reach the desk, which is why you keep your own copy (clause 8). When the desk detects a fault it can't safely work through (for example, the AI service not answering), it switches to drafts by itself and alerts us.

Your 07:00 email may carry one short line of News from Venuo about the service (new features, changes, tips). Every such email has a link to switch it off for your venue, and when you sign up you can tick “Don’t send me News from Venuo” on the payment page. Messages about your account are not news and not marketing: sign-in emails, billing reminders, renewal notices and receipts, notices that your month's enquiries are used, credit notes, security notices, and notices of changes to these documents. They can't be switched off while you have an account. If we send you a separate marketing email, it will carry a way to opt out, and we honour the news choice. The people who enquire with you never get marketing from us.

10. Liability: please read this clause

11. Cookies

The dashboard uses two strictly necessary cookies, and two more only when you arrive through a link that carries a referral code or our campaign labels.

• __Host-venuo_s keeps you signed in. It lasts 30 days from when you last used the dashboard, and ends at the latest 90 days after you signed in. Your browser keeps only a random value; we store only its hash.
• __Host-venuo_f is set on the sign-up and sign-in pages for 2 hours to protect those forms from forgery. It holds a random value used only for that.
• __Host-venuo_ref is set on the sign-up and sign-in pages, for 3 days, only when the link you followed carries a referral code. It holds that code, so that the payment page can fill it in.
• __Host-venuo_ad is set on the sign-up, sign-in and "try the desk" pages, for 30 days, only when the link you followed carries our campaign labels (for example "test-week-1"), or Meta's click identifier after you pressed Allow on venuo.co.za. It holds those, so that we can count sign-ups per ad, and nothing else.

The dashboard also reads venuo_consent, the cookie venuo.co.za sets for 180 days when you press Allow or No thanks on its "Measuring our ads" card, so that it follows the choice you made there. If you withdraw under Settings → Ad measurement, the dashboard sets venuo_consent to "denied" and removes Meta's cookies. It sets no other cookie. On venuo.co.za, Meta's pixel and Meta's own cookies are loaded only after you press Allow (privacy notice, section 3).

12. Changes to these terms

We tell you by email at least 14 days before a change takes effect. You accept the new version in your dashboard: the terms on the Billing page, before your next payment, and the DPA on the page we link in the email. Until you accept, the version you accepted keeps applying to you, and an automatic renewal goes on under it. We won't change a month you have already paid for. If you don't accept, you may stop, and if we end the service because you didn't accept a change the law requires, we refund the payment for the month in which it ends, in full. This version has not yet been reviewed by our attorney; when the reviewed version is ready, we ask you to accept it the same way.

13. General

• Law and courts. South African law applies; the Magistrate's Court for the district of George, or the Western Cape High Court. This doesn't take away your right to go to the National Consumer Commission or a consumer court where the Consumer Protection Act applies to you.
• Disputes. Write to [email protected] first. We answer within 10 working days and try in good faith to settle it before either of us goes to court.
• Notices. Notices go by email: to the address on your account, and to [email protected]. An email counts as received on the next working day after it is sent, unless the sender gets a bounce. Our address for legal documents is in the supplier information below; yours is the address on your account.
• Accepting online. You accept these terms electronically by ticking the box; that is valid under the Electronic Communications and Transactions Act, s.13. We keep a record of each acceptance for 5 years after the contract ends, as evidence of the contract: your account, the text's version and fingerprint, the time, your IP address and browser; for the DPA also the name, capacity and company typed.
• Force majeure. Neither of us is in breach for a delay or failure caused by something beyond its reasonable control, such as a power or internet failure, load-shedding, an outage at a service provider we rely on, a strike, a law or order, or a natural disaster. Payment you owe is not excused by it. If it stops the desk for more than 7 days in a row, you may stop and we refund the payment for the month it falls in, in full.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it to whoever takes over the Venuo business, if that business keeps these terms and the DPA, and we tell you first; you may then stop and we refund the payment for the month in which you stop, in full.
• The rest. These terms and the DPA are the whole agreement and replace anything said before. If a part is not enforceable, the rest stays. A right we don't use at once is not given up.

14. AI replies and your responsibility

• The AI can be wrong: it may misread a message, miss something or sort an enquiry wrongly. That is why replies are built from your own wording, why your desk starts in drafts, and why the desk makes a draft when it is unsure.
• Automatic sending is your choice. If you switch it on, including during the first days (clause 2), replies go out in your name without you seeing them first, and you are responsible for the profile, prices, dates, answers and viewing times they rely on. Keep them true and up to date.
• A reply says whether it was sent automatically or checked by you. A draft you approve is yours: read it before you send it, especially anything about dates, prices and personal information.
• A reply is never an offer or a booking, and the desk makes no decision about anyone that has legal effect on them.
• We keep a log of what the desk did, without message text, so we can help you find out what happened.

15. Suspension and ending

• You may stop at any time (clause 7).
• We may suspend replies (drafts only, or none) at once if that is needed to stop harm or a security problem, if you break clause 8, if a month is unpaid (clause 6), or if the law requires it. We tell you why if you ask, and we lift it when the reason is gone.
• When the service ends, for any reason, DPA clause 6.2 applies: on your request within 10 working days we give you an export, and within 30 days we delete what we hold for you, except the encrypted ledger lines described in DPA clause 6.3 and 6.4 (they stay in our operator mailbox) and the records we must keep: payments (reference, plan, amount, status, dates, invoice and credit-note numbers, any referral code and campaign labels) for 7 years, and acceptances of these texts for 5 years after the contract ends.

16. Ownership and confidentiality

• Venuo owns the desk, its software, designs and reply wording. For as long as you use it, you may use it for your own venue.
• You keep what is yours: your profile, prices, answers and the enquiries you receive. You allow us to use them only to run the desk for you, and never to train an AI model (DPA clause 2.2).
• Each of us keeps the other's non-public business information confidential and uses it only for this agreement, unless the law requires disclosure. Personal information is covered by the DPA.

17. Consumer protection

The Consumer Protection Act (CPA) covers a juristic person (a company, close corporation, trust, partnership or association) only if its annual turnover and its assets are both below R2 million. A sole proprietor is covered as an individual. We have written these terms to be fair either way. If the CPA applies to you, nothing in these terms takes away a right it gives you; a clause it doesn't allow doesn't apply to you, and the rest stays. We have drawn your attention to the clauses that limit our liability (10), renew card payments automatically (4), stop automatic replies when a month's enquiries are used (5), keep paid months from a pro-rata refund and refund half a month when we end the service (7), and switch the desk to drafts when a month isn't paid (6). Ask us about any clause before you accept.

Automatic renewal and the CPA. Each month is paid for up front, and you can switch automatic renewal off at any time, at once, with no fee (clause 4). We charge no cancellation penalty. If section 14 of the CPA applies to your agreement, nothing in clause 4 limits your right under it to cancel, and we treat your switching renewal off, or your email, as written notice of cancellation that takes effect at once. We email you at least 3 days before every renewal charge and tell you then how to cancel.

Supplier information (ECTA s.43)

• Supplier: Splice Computers (Pty) Ltd, a private company, reg. 2019/272712/07, registered with the CIPC, South Africa, trading as Venuo, a product of Yielde. Signing for Venuo: Chris Botha, authorised representative, under the written authority of the company's sole director, Maria Cornelia Magrieta Botha.
• Address (physical and postal, and for service of legal documents): 55 York Street, George, Western Cape, 6529.
• Phone: 063 611 2952 · Email: [email protected] · Website: venuo.co.za
• VAT registration no.: 4700295688
• The service: the Venuo enquiry desk for one venue, as in clause 1. You accept these terms and the DPA before you pay, and the desk starts once you have paid.
• Price: as in clause 3, incl. VAT, and packs of extra enquiries as in clause 5 if you buy them; no other charges. Payment: Paystack, on the Pay page, in South African rand. Venuo never sees your card number. If you pay by card, Venuo stores Paystack's token for your card so that your plan can renew (clause 4).
• Duration: one prepaid month at a time. If you pay by card, the agreement continues from month to month until you switch renewal off or it ends (clause 4); if you pay another way, nothing renews by itself.
• Refunds and cancelling: clause 7. We also give you, by contract and whether or not the law gives you the right, a 7-day cooling-off: cancel within 7 days of the day you first paid and we refund that payment in full (the right in ECTA s.44 applies to natural persons only, and is limited where a service starts within the 7 days with the consumer's consent).
• Your records: you can read and save this text at any time at venuo.co.za/terms and on /legal/terms in your dashboard. Your tax invoices are on your Billing page. Ask us at any time for a copy of a credit note, or of the texts you accepted with their version and fingerprint. We keep your acceptance for 5 years after the contract ends.
• Complaints: write to [email protected] (clause 13).
• Codes and disputes: we belong to no self-regulatory body and subscribe to no code of conduct or alternative dispute resolution code.
• Privacy: venuo.co.za/privacy and the DPA.