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Two plans. A month at a time.

Venuo for one venue, paid up front each month: Core or Growth, by how many enquiries you get. Your pilot is your first month on Core, R999 incl. VAT. Pay by card and it renews each month; cancel any time.

Start your pilotSee how it works

Questions first? Email Chris on [email protected]

Plans

Everything, on both plans.

  • 60 enquiries a month

    Your pilot month

    Core

    For most venues. Your pilot month is always Core. R868.70 + R130.30 VAT.

    R999a month, incl. VAT

    • A reply to every web-form and email enquiry within 2 minutes, day or night
    • Your prices only from your own price table, and two of your viewing times
    • Answers to the couple’s replies, and the viewing set with a calendar invite
    • A draft whenever the desk isn’t sure, and drafts only on the day your desk starts and the 3 days after it
    • Your dashboard: enquiries, drafts, viewings, usage and payments
    • One email at 07:00, and a copy of every reply
    Start your pilot

  • 160 enquiries a month

    Growth

    For busy venues, from your second month. R1 564.35 + R234.65 VAT.

    R1 799a month, incl. VAT

    • A reply to every web-form and email enquiry within 2 minutes, day or night
    • Your prices only from your own price table, and two of your viewing times
    • Answers to the couple’s replies, and the viewing set with a calendar invite
    • A draft whenever the desk isn’t sure, and drafts only on the day your desk starts and the 3 days after it
    • Your dashboard: enquiries, drafts, viewings, usage and payments
    • One email at 07:00, and a copy of every reply
    Start your pilot

Web form and email only: Venuo doesn't read WhatsApp, Instagram, phone calls or PDFs, and doesn't promise more bookings. An enquiry is a new person writing to you, as counted on your Usage page.

Start your pilot

From sign-up to your first reply.

  1. Sign up

    Your name and your venue’s email address. We email you a sign-in link and a 6-digit code.

  2. Your venue’s profile

    Your venue, your answers to common questions and your prices (all optional but the basics), and the times you offer viewings.

  3. Accept and pay the first month

    You accept the terms and the operator agreement (how Venuo handles your couples’ details for you) for your business, then pay Core, R999 incl. VAT, on Paystack’s secure page. Your tax invoice is on your Billing page.

  4. Connect your email

    Your desk address appears with a step-by-step guide for your provider: Gmail, Google Workspace, Outlook.com, Microsoft 365, cPanel, Xneelo, Afrihost, Axxess or your website form.

  5. Live, on drafts

    On the day your desk starts and the 3 days after it, you approve every reply. After that you choose in Settings: send automatically, or keep approving.

Questions

Paying, refunds and stopping.

The terms

Does it renew by itself, and how do I cancel?

If you pay by card, yes: your plan renews each month at its price. We email you at least 3 days before every charge, and you can cancel any time on your Billing page in one click; it stops at once and the month you have paid for carries on. If you pay by EFT or Ozow, nothing renews by itself: you choose Core or Growth on your Billing page and pay again each month.

What if we get more enquiries than the plan includes?

The desk keeps answering, with no extra charge for that month, and your 07:00 email tells you. If it happens two months running, we suggest Growth. The choice stays yours.

Is there a refund if it doesn’t work for us?

Yes. Each is a full refund of the payment with a VAT credit note, and they include: you cancel within 7 days of your first payment; we can’t start your desk; we end the service for our own convenience (we refund the month it ends in); an outage beyond our control stops the desk for more than 7 days in a row; or the business is transferred and you then stop. The terms (clause 7, and the force-majeure and assignment paragraphs of clause 13) have the full wording. Email [email protected] to ask.

Can we stop early?

Yes, any time: the Stop button in your dashboard stops all replies within a minute. A month you’ve paid for isn’t refunded pro rata, except as the refunds above and the terms say.

What happens if a month isn’t paid?

We remind you 5 days before and on the day your month ends. After 3 days of grace the desk switches to drafts only: nothing is sent automatically, and you still see every enquiry. Paying switches it back.

Is there a trial or a discount?

Your pilot is your first month on Core, R999 incl. VAT, with a 7-day cooling-off. Every venue pays the same.

This is a summary. The terms of service and the operator agreement you accept when you sign up govern. Supplier details: ECTA section 43.

Start your pilot

Ready when you are.

Sign up, set up your venue and pay your first month online. Or email Chris on [email protected].

Start your pilot