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Every enquiry answered. You decide the rest.

When a couple writes through your web form or enquiry email, Venuo replies within 2 minutes, day or night, from your own prices and viewing times, and sets the viewing when they pick a time. When it isn't sure, you get a draft instead. Here is each piece, in the desk's own templates with made-up data.

Start your pilotTry it live

Or email Chris on [email protected].

  1. 1Enquiry in
  2. 2Reply sent
  3. 3Viewing set
Demo

  1. 1 · The reply

    What every reply contains.

    • The couple's date and guest count.
    • Your prices, only from your own price table.
    • “Provisionally open, we confirm by ‹day› ‹time›; nothing is reserved until then.”
    • Two open viewing times from your availability. The couple picks one by replying, and the desk sets the viewing and sends you both a calendar invite.
    • One line saying it was sent automatically from your approved price list and that you'll reply personally, and a privacy footer.

  2. 2 · When it isn't sure

    A draft, and one tap to send it.

    An unclear date, more guests than you seat, or blocked dates that are out of date: the desk doesn't guess. It writes the reply as a draft and emails you within 2 minutes, with the reason and a one-tap approve link.

    On the day your desk starts and the 3 days after it, every reply is a draft, so you see every reply before a couple does.

  3. 3 · Every morning

    One email at 07:00.

    Every enquiry, best fit first, and how many enquiries the desk saw. Every draft with its approve link, and the stop link. You also get a copy of every reply the desk sends, and your dashboard holds every conversation, viewing and draft.

Demo

Enquiries seen: 9

Annelie & JohanSat 8 May 2027 · 220 guests

Over the barn's 180 seats, so it waits for you: 220 guests asked.

Draft — waiting for you
Thandi & PieterSat 17 April 2027 · 50 guests

Date open, barn price and two viewing times sent for 50 guests.

Sent automatically
Chantelle & WianSat 20 February 2027 · 36 guests

Date open, barn price and two viewing times sent for 36 guests.

Sent automatically
Lerato & SiphoSat 6 March 2027 · 45 guests

Date open, barn price and two viewing times sent for 45 guests.

Sent automatically
Mia & RuanSat 14 November 2026 · 32 guests

Date open, barn price and two viewing times sent for 32 guests.

Sent automatically
Naledi & KabeloSat 24 April 2027 · 58 guests

Date open, barn price and two viewing times sent for 58 guests.

Sent automatically
Carla & DewaldSat 22 May 2027 · 40 guests

Date open, barn price and two viewing times sent for 40 guests.

Sent automatically
Zanele & ThembaSat 5 December 2026 · 28 guests

Date open, barn price and two viewing times sent for 28 guests.

Sent automatically

Quarantined, not answered: 1

Set-up

Set up online, in one go.

You set up your venue yourself, in the browser. Your desk goes live, on drafts, as soon as you've accepted the terms and the operator agreement and paid; it answers once your form or email is connected.

  1. Sign up and set up

    Your venue, your answers to common questions, your prices and the times you offer viewings, in one form you can change any time.

  2. Accept and pay

    You accept the terms and the operator agreement for your business, then pay your first month on Core, R999 incl. VAT, on Paystack.

  3. Connect your form or email

    Your dashboard gives you your desk address and a step-by-step guide for your email provider (read them now under Email guides). Your form and inbox stay as they are.

  4. Drafts to start

    On the day your desk starts and the 3 days after it, every reply waits as a draft you approve. After that you choose in Settings: send automatically, or keep approving every reply.

What it never does

The desk never…

  • Quote a price that isn't in your table.
  • Call an event date booked, reserved, confirmed or guaranteed.
  • Guess: an unclear date, more guests than you seat, or blocked dates older than 7 days become a draft for you.
  • Turn a couple away.
  • Write to anyone who hasn’t written to you, or send marketing.
  • Answer a question about someone’s personal information: that always comes to you as a draft.
  • Make an offer. Prices are indicative; your own quote follows the viewing.
  • Read or answer WhatsApp, Instagram, phone calls or PDFs.

We don't promise more bookings.

Your couples' data

You're responsible; Venuo is your operator.

You accept the operator agreement before you pay, so before any real enquiry reaches the desk. To answer an enquiry, a couple's details pass through service providers outside South Africa:

  • Cloudflare receives the enquiry and stores it (in the EU);
  • OpenRouter, with Anthropic's Claude on Amazon Bedrock or Google Vertex, reads the date and details (in the US) and keeps no copy;
  • Resend, a US company, sends the reply from its Ireland region.

The desk keeps the message and the reply for 90 days, then deletes them. We give you privacy wording to publish at your form.

Questions

Who does the reply come from?

From “‹your venue› via Venuo”, sent from Venuo’s desk address. When the couple answers, the desk reads it: it sets or moves the viewing, answers from your profile, or gives you a draft. You see the whole conversation in your dashboard.

How do I stop it?

The Stop button in your dashboard, and the stop link in every 07:00 email, stop all replies within a minute, day or night, without calling anyone. When you resume, anything held becomes a draft; nothing goes out late.

What if my prices or dates change?

Change them in your dashboard; the next reply uses them. If your blocked dates are more than 7 days old, the desk switches to drafts by itself until they’re updated.

Which language does it reply in?

English. An enquiry in another language gets a clear English reply.

Start your pilot

A month on your own enquiries.

Your first month on Core, R999 incl. VAT. Pay by card and it renews each month; cancel any time. Or email Chris on [email protected].

Start your pilotCore and Growth plans