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Email guides · Outlook.com / Hotmail

Connect Outlook.com

Your email is Outlook.com or Hotmail. Forward your enquiries to your Venuo address, [email protected]. It takes about three minutes.

[email protected] stands for your own Venuo address. After you sign up, your dashboard’s Connect page shows this guide with your address filled in.

  1. Step 1: On a computer, sign in at outlook.com with the inbox that receives your enquiries.

  2. Step 2: Click ⚙ (Settings, top right) → View all Outlook settings → Mail → Forwarding.

  3. Step 3: Tick "Enable forwarding" and type [email protected].

  4. Step 4: Tick "Keep a copy of forwarded messages", then click Save. Without that tick, forwarded mail leaves your inbox.

  5. Step 5: Test it: from another email address, send a short enquiry the way couples do. When it reaches Venuo, your Venuo Connect page shows "Connected".

Good to know

  • Venuo gets a copy. Your inbox keeps every enquiry, and you can still answer anyone yourself.
  • Is forwarding greyed out on a new account? Microsoft sometimes asks you to verify the account first: follow its prompt, then try again. The labels come from Microsoft's help pages: check them on screen.